Return Policy

At North 36 Farms, we stand behind the quality of every cut we ship. If something isn’t right with your order, we’ll make it right.

Fresh & Frozen Delivery

Our products are shipped fresh and frozen in insulated packaging to ensure they arrive in excellent condition.

Because these are perishable items, we ask that you move your order to the refrigerator or freezer immediately upon delivery.

Satisfaction Guarantee

If there is a problem with your order — including damage, thawing, or an incorrect item — please contact us within 24 hours of delivery so we can help resolve the issue.

Depending on the situation, we may offer:

  • A replacement shipment
  • Store credit
  • A refund 

How to Report an Issue

Please contact us within 24 hours of receiving your order and include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging (if applicable)

This helps us resolve the issue quickly.

Perishable Product Policy

Because our products are perishable and shipped frozen, we cannot accept physical returns. We review issues on a case-by-case basis and will always work to find a fair resolution.

Contact

If you need assistance with your order, please reach out to our team and we’ll be happy to help. You can reach us at info@north36farms.com